At Floor Cleaning Sydney, accessible from floorcleaningsydney.com.au, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, store, protect, and provide access to personal information when you visit our website, request a quote, book a service, or communicate with us.
We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
1. Who We Are
Business name: Floor Cleaning Sydney
Legal entity name: [Insert Company Legal Name]
ABN / ACN: [Insert ABN / ACN]
Website: floorcleaningsydney.com.au
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Postal address: [Insert Postal Address]
Service area: Sydney, NSW and surrounding areas
In this Privacy Policy, “we,” “us,” and “our” refer to Floor Cleaning Sydney and [Insert Company Legal Name].
2. Information We Collect
We collect only the information reasonably needed to provide our services, manage enquiries, operate our business, and comply with legal obligations.
2.1 Customer and Site Contact Information
We may collect:
- Name
- Phone number
- Email address
- Property address or service location
- Business name and job title, where relevant
- Access notes, parking details, gate codes, or site entry instructions
- Floor type, surface condition, photos you provide, and service requirements
- Quote details, booking details, invoices, and payment confirmations
- Feedback, complaints, reviews, and communication records
2.2 Website and Technical Information
When you use our website, we may collect:
- IP address
- Browser type
- Device type
- Pages viewed
- Time spent on pages
- Enquiry form activity
- Cookies and analytics data
- Basic location data inferred from your device or IP address
2.3 Business Partner and Supplier Information
Where relevant, we may collect:
- Contact details
- Company name
- ABN or ACN
- Bank details for payment
- Insurance documents
- Safety documentation
- Contractor or supplier communication records
2.4 Job Applicant and Worker Information
If you apply for work with us, we may collect:
- Name and contact details
- Work history
- Qualifications
- Right-to-work information
- References
- Background check information, where relevant
- Safety or injury information where reasonably necessary and lawful
2.5 Sensitive Information
We avoid collecting sensitive information unless it is reasonably necessary and lawful and you have provided consent or collection is otherwise permitted by law.
3. How We Collect Information
We may collect personal information:
- Directly from you by phone, email, SMS, website forms, quote requests, bookings, or onsite communication
- From your employer, landlord, strata manager, property manager, builder, or head contractor, where they engage us for a property
- From publicly available business sources
- From third-party platforms that support bookings, payments, invoicing, website forms, customer support, or marketing
- Through cookies, analytics tools, and website tracking technologies
If we receive unsolicited personal information, we will destroy or de-identify it where lawful and reasonable.
4. Why We Collect Your Information
We use personal information to:
- Respond to enquiries
- Prepare floor cleaning quotes
- Confirm service scope, property details, and access requirements
- Schedule and deliver floor cleaning services
- Manage accounts, invoices, payments, and receipts
- Provide customer support and follow-up communication
- Conduct quality checks, complaint handling, audits, and staff training
- Manage workplace health and safety requirements
- Improve our website, advertising, content, and service experience
- Comply with tax, accounting, insurance, safety, and legal obligations
- Send service reminders, updates, or marketing where allowed by law
We do not sell personal information.
5. Floor Cleaning Service Information We May Request
To provide accurate recommendations and quotes, we may ask about:
- Property type
- Floor type
- Room size or site size
- Stains, marks, odours, traffic lanes, grout condition, polish condition, or surface wear
- Cleaning method required
- Access limitations
- Preferred booking time
- Photos or videos of the floor area, if you choose to provide them
This information helps us assess the service, prepare a suitable quote, and send the right team or equipment.
6. Cookies and Analytics
Our website may use cookies, tracking pixels, analytics tools, and similar technologies.
These tools may help us:
- Operate the website
- Improve page performance
- Understand visitor behaviour
- Measure enquiry activity
- Improve service pages and website content
- Support advertising and remarketing
- Maintain website security
You can manage or block cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
7. Direct Marketing and Your Choices
We may send you service updates, booking reminders, maintenance reminders, promotional offers, or information about our floor cleaning services.
You can opt out at any time by:
- Clicking the unsubscribe link in an email, where available
- Contacting us at [Insert Email Address]
Opting out of marketing will not stop important service, booking, invoice, or administrative messages.
8. When We Disclose Personal Information
We may disclose personal information only where reasonably necessary for our business or required by law.
This may include disclosure to:
- Floor cleaning staff, technicians, contractors, or subcontractors
- Payment gateways
- Invoicing and accounting platforms
- Website hosting providers
- CRM, booking, email, SMS, and customer support systems
- IT support providers
- Insurers
- Legal, accounting, or business advisers
- Building managers, strata managers, landlords, builders, or head contractors were required for service delivery
- Regulators, courts, or law enforcement, where required or authorised by law
Where practical, we take reasonable steps to ensure third-party providers handle personal information securely.
9. Cross-Border Disclosure
Some technology providers, cloud systems, analytics platforms, email tools, or payment systems may store or process information outside Australia.
Where this occurs, we take reasonable steps to use reputable providers and protect your information in a way that is consistent with this Privacy Policy and the Australian Privacy Principles where applicable.
10. Government-Related Identifiers
We do not use government-related identifiers, such as Medicare numbers, driver’s licence numbers, or passport numbers, as our own customer identifiers unless permitted or required by law.
11. Data Quality
We take reasonable steps to ensure the personal information we collect, use, and disclose is accurate, current, complete, and relevant.
Please contact us if your details change or if you believe information we hold about you is incorrect.
12. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- Secure website forms
- Password-protected systems
- Restricted access to customer records
- Secure cloud storage
- Administrator access controls
- Staff training
- Vendor due diligence
- Secure disposal or de-identification of records no longer required
No method of electronic storage or internet transmission is completely secure. We cannot guarantee absolute security.
13. Data Breaches
If a data breach occurs and is likely to result in serious harm, we will assess the incident and take steps required under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
14. Retention and Destruction
We keep personal information only for as long as needed for the purposes described in this Policy or as required by law.
Some records may need to be kept for tax, accounting, insurance, workplace safety, dispute resolution, or legal purposes.
When information is no longer needed, we will take reasonable steps to destroy or de-identify it.
15. Access to Personal Information
You may request access to the personal information we hold about you.
To request access, contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
We may ask you to verify your identity before releasing information. We will respond within a reasonable time. Access may be refused in limited circumstances allowed under the Privacy Act.
16. Correction of Personal Information
You may ask us to correct personal information if it is inaccurate, outdated, incomplete, irrelevant, or misleading.
If we refuse a correction request, we will explain why, where required by law.
17. Deleting Your Personal Information
You may request that we delete personal information we hold about you.
We will take reasonable steps to delete or de-identify it unless we need to retain it for legal, accounting, tax, insurance, safety, dispute resolution, or legitimate business reasons.
18. Anonymity and Pseudonyms
Where lawful and practical, you may interact with us without identifying yourself or by using a pseudonym, such as when making a general enquiry.
Identification may be required for quotes, onsite services, invoicing, payments, access arrangements, complaint handling, insurance, safety, or legal obligations.
19. Site Security and CCTV
Where we provide services at customer sites, buildings, strata properties, commercial premises, or construction-related locations, CCTV or security systems may be operated by the site owner, building manager, landlord, head contractor, or other third party.
We do not control those systems. Please refer to the relevant site operator’s privacy policy.
20. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, maps, payment tools, booking systems, or advertising platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information.
21. Children’s Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can take reasonable steps to remove it.
22. Privacy Complaints
If you have a privacy complaint, contact us first using the details below.
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Postal address: [Insert Postal Address]
We will acknowledge your complaint within a reasonable time and aim to resolve it as soon as possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a new effective date.
We encourage you to review this page periodically.
24. Contact Us
For privacy questions, access requests, correction requests, deletion requests, or complaints, contact:
Floor Cleaning Sydney
Legal entity: [Insert Company Legal Name]
ABN / ACN: [Insert ABN / ACN]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
Website: [Insert Website URL]